You’re not alone for wondering. Here are answers to common questions.
Do you offer refunds or exchanges?
What if I need to purchase a handicap seat? What if I have a wheelchair?
Is there an elevator? Are the Balcony and Gallery handicap accessible?
There is an elevator to the second floor. However, it is distant from the show venue. There are also 6 steps still required to get up to the Balcony, and more stairs within the Balcony and throughout the Gallery. Those patrons with wheelchairs or mobility issues should purchase tickets for the ground floor Orchestra seating area.
Are my actual seats reserved?
I purchased tickets and now I can’t use them, what should I do?
When is it best for me to call the box office and speak with an attendant?
Our box office opens on Oct. 1, 2019 and will be open 9-1 Monday-Friday until the end of the show run. If you call during those hours and we do not answer, we may simply be with another patron. Please leave a voicemail message and we will return your call within one business day.
When does the Box Office open?
The box office opens for walk-in ticket purchases on October 1, 2019. The hours are 9:00am – 1:00pm Monday-Friday. We are closed on Thanksgiving and Black Friday.
When can I buy tickets online?
Tickets may be purchased online beginning October 1, 2019. Past patrons will recieve, by email, an early access code for pre-sale starting Sept. 23.
When can I expect to receive tickets in the mail after ordering?
Does my young child need a ticket?
Are there child/senior/group discounts?
Do I need to print out my ticket?
Bringing a printed ticket is recommended and appreciated by our ushers as it helps to speed entry. However, a printed ticket is not required. You may show your e-ticket on your phone. Please have your e-ticket retrieved on your phone and ready to display upon entry.
How early should I arrive? When do the sanctuary doors open?
How long is the show? Is there an intermission?
Are food or drinks available?
How can I be added to the mailing list?
Please email us at firstname.lastname@example.org and we will be happy to add you to our mailing list for future promotions.
Why did the ticket-purchasing website shut me out while I was in the process of purchasing my tickets?
The ticket-purchasing capability on the website is time sensitive. Please make your selections within a 30-minute time frame after you log in.
I bought tickets and need to (re)print them. How do I access them?
You can access your purchased tickets anytime, online. Either go to the order confirmation you received by email or click the button on the homepage of this site to the ticketing system. You can then log in if you created an account or use your order information to look up your tickets.